The Displaylager.eu webshop caters to both B2B and B2C sales – you can choose whether to shop as a private individual or as a business. Prices will then be displayed either including or excluding VAT. Therefore, all prices on the site are listed in DKK excluding VAT, unless otherwise stated.
You can order products from us in the following ways:
Order directly from our webshop, contact us via email (we reply no later than the day after receipt), or by phone Monday to Thursday from 8:00 AM to 4:00 PM, and Friday from 8:00 AM to 3:30 PM.
Website: displaylager.dk
Email: salg@displaylager.dk
Phone: 70209096
Displaylager.eu is e-mark certified, which means your purchase is covered by the e-mark buyer protection. You also always have access to the e-mark’s free dispute resolution when shopping with us.
Your purchase from us is automatically covered by the PriceRunner Purchase Guarantee – free of charge. It covers up to DKK 50,000 in case an issue arises in connection with your purchase. To be eligible, you simply need to be a registered member of PriceRunner.
The purchase guarantee covers situations where shops fail to fulfill their legal obligations and do not resolve the issue within 60 days. The guarantee only applies to consumers residing in Denmark.
Even if you are not already a member of PriceRunner but reached our site via them, your purchase can still be covered by the guarantee. You just need to register within one hour after your purchase. Membership is free and takes less than three minutes! Become a free member at PriceRunner.
To be eligible for the guarantee, the order must be placed in your name as a consumer. You are entitled to compensation if something goes wrong with your order, such as the item being damaged, missing upon delivery, incorrect, faulty, or not delivered at all.
PriceRunner’s purchase guarantee covers both acquisition and shipping costs as well as any direct financial loss incurred. However, it does not cover depreciation, loss of income, or other direct or indirect costs. For full terms and an overview of categories not covered by the guarantee, visit PriceRunner. PriceRunner has been Denmark’s leading product and price comparison service since 2000. Each month, it helps more than one million Danes make better purchases. The service is independent and does not allow stores to influence the information you see and benefit from.
Delivery time for standard items without printing:
If ordered before 2:00 PM on weekdays, your order will be shipped the same day. Delivery time is 1–2 working days. You will receive an order confirmation and additional information by email shortly after placing your order.
Delivery time for printed products – calculated from when we receive a print-ready PDF file:
These delivery times apply unless otherwise agreed. The stated times are estimated, and delays may occur. Faster delivery for printed products is possible, but price and delivery date must always be agreed with customer service when placing the order. Contact customer service at +45 7020 9096 or sales@displays-lager.com.
For purchases over DKK 800 excluding VAT or DKK 1000 including VAT, shipping within Denmark is free (Greenland and the Faroe Islands excluded).
For purchases under DKK 800 excluding VAT or DKK 1000 including VAT, the following shipping charges apply. Applies only to addresses in Denmark (Greenland and the Faroe Islands excluded).
We use GLS parcel service for all smaller shipments. You can read more about their services here – GLS Parcel Service. For pallet shipments, we use various Danish freight carriers.
Shipping prices within Denmark (1–25 kg):
DKK 36 excluding VAT / DKK 45 including VAT.
If you want GLS to leave the parcel at the specified address without a signature, a delivery declaration must be completed. This will be at your own risk.
By default, we only deliver to bridge-connected islands. If you want delivery to a non-bridge-connected island, please contact us.
At Displaylager.dk A/S, all prices are ex warehouse and excluding VAT if you have chosen to shop as a business, and including VAT if you have chosen to shop as a private individual. We reserve the ownership of the delivered products until full payment has been received.
We accept the following payment methods:
Bank transfer – please note that payment via bank transfer is not covered by the chargeback scheme
For card payments on products without printing, the amount is charged only when the order is shipped. For card payments on printed products, the amount is charged immediately, as the order is custom-made.
Payment Terms
Credit card: You must be over 18 years of age and possess a valid credit card.
EAN invoice: Net 30 days. Invoice is sent via email.
Standard invoice and bank transfer: Net cash unless otherwise agreed. Invoice is sent electronically.
For invoice payments, please use the following banking information: Danske Bank, Reg. no. 3409, Account no. 12959745
If you pay with an international payment card, the amount is reserved immediately.
The money will be reserved on your card or account until either: we charge the amount when the item is shipped, or the money is released according to your card issuer’s policies.
You can pay with Visa, and Mastercard at Displaylager. Funds may be reserved for up to 30+ days on your debit card. It is not Displaylager that reserves the money, but your bank, which sets the funds aside on your account.
We take your security very seriously when you shop with us! At Displaylager.dk, your card information is always protected against misuse. We use SSL encryption on our payment page, which means your card information is sent in encrypted form over a secure connection.
SSL encryption is currently the most secure method for encrypting data and is used by all major payment institutions.
For card payments, we use the Danish company Epay, a Payment Service Provider. Epay is PCI certified by VISA/MasterCard, which means more than 200 security requirements must be met.
Displaylager.eu reserves the right to correct any pricing errors. If a price is clearly incorrect and you reasonably should have noticed it, we are not obligated to deliver the product at the incorrect price.
At Displaylager.eu, we offer a price guarantee. This ensures that you purchase the right product at the right price. Should you unexpectedly find an identical product at a lower price elsewhere, we will refund the difference and give you an additional 5% discount. This applies to offers received from a Danish supplier. The guarantee is valid for 3 weeks from the date of purchase. A link with the product’s price and information must be sent to sales@displays-lager.com.
The price guarantee does not apply to promotions, clearance sales, limited stock items, custom-made products such as banners or poster prints, decorations, printing, or shipping costs.
Displaylager.dk A/S complies with Danish law and provides a 24-month right of complaint from the time you receive the product. You are entitled to complain about faults or defects in the product that occur within 24 months of receipt.
The right of complaint presumes that the fault or defect has not arisen due to your incorrect use or damaging behavior. You must file the complaint within a reasonable time after discovering the issue. If you complain within 2 months of discovering the defect, your complaint will always be considered timely.
If the complaint is valid, we will refund the reasonable shipping costs you incur to return the item to us. Please note that we do not accept parcels sent without delivery or by cash on delivery.
Products for complaints should be returned to our warehouse address:
Displaylager.dk A/S
Solbakken 22
DK-6500 Vojens
Denmark
If you are purchasing as a business, we reserve the right to remedy the defect, for example through repairs, rather than exchanging the item.
Business Customers: For B2B sales, Displaylager.dk is not obligated to offer a return or right of withdrawal. In some cases, we may accept returns, but only with prior agreement. The item must be unused and in its original packaging. For any accepted return, we deduct applicable transport costs and 15% of the item’s value.
Consumers: As a consumer, you have a 14-day right of withdrawal when shopping with us. The withdrawal period expires 14 days after the day you receive your item.
If you have ordered multiple different items in one order and they are delivered separately, the period runs from the day you receive the last item. In the case of a recurring delivery agreement, the withdrawal period ends 14 days after you receive the first delivery.
This means you have 14 days from receipt to notify us that you wish to cancel your purchase. You can send an email to salg@displaylager.dk or use the standard withdrawal form found at the bottom of the terms and conditions. You cannot withdraw simply by refusing to accept the package without notifying us.
Partial Withdrawal: If you bought several items, you may return one or more of them, even if purchased in one order. Note that shipping costs are not refunded if you withdraw only part of your order.
Returns: Once you have notified us of your wish to withdraw, you have 14 days to return the product. You are responsible for return shipping costs and liable for any damage that occurs during return transport.
Some items cannot be returned via standard mail. This applies to oversized parcels and pallet shipments. The return cost for such items is expected to be up to DKK 600 incl. VAT.
For regular parcel returns, we can offer pickup via GLS or similar. The expected return cost for such packages is up to DKK 225 incl. VAT per package.
No Right of Withdrawal
The following agreements cannot be withdrawn:
You are only liable for any reduction in the value of the item caused by handling other than what is necessary to determine the nature, characteristics, and functionality of the item. In other words, you may examine the product as you would in a physical store, but you must not use it for its intended purpose.
If the item has been used beyond what is described above, we consider it to be used, which means that if you cancel the purchase, you may only receive a partial refund or no refund at all, depending on the item’s commercial value. We recommend that you return the item in its original packaging. If the original packaging is missing, this may result in a depreciation of the item's value.
If you cancel your purchase, you will receive a refund. If the item is depreciated in value, we will deduct the amount you are liable for. We will refund all payments received from you, including delivery costs (but not additional delivery costs if you have chosen a delivery method other than the least expensive standard delivery option we offer), no later than 14 days from the day we received your notice of withdrawal.
We will issue the refund using the same payment method you used for the original transaction, unless otherwise agreed. We may withhold the refund until we have received the returned item or you have provided documentation that you have sent it back.
Displaylager.dk A/S
Solbakken 22
DK-6500 Vojens
Denmark
Please include the order number you received from us when you placed the order, so we can process the return correctly. You may also cancel the purchase by notifying us and delivering the item personally to the above address by prior agreement. We do not accept parcels without delivery or parcels sent cash on delivery (COD).
Cookies
We use cookies on www.displaylager.dk with the purpose of optimizing and improving the site for our customers. You can always delete cookies by accessing the settings in your browser and removing them under internet options.
Collection, Processing, and Use of Your Personal Data
We collect, store, and process your data to complete your purchase, including potential follow-up services (e.g., “My Preferences”), technical administration, internal marketing purposes, and prevention of criminal activities and fraud. Your personal data is only shared with third parties if permitted by law, including for processing agreements, billing purposes, marketing, or if you have given prior consent.
As part of order processing, service providers we work with (e.g., shipping companies, logistics providers, and banks) receive the necessary data to fulfill orders. These service providers may only use the shared information for fulfilling their assigned tasks.
Use of Your Data for Marketing Purposes
In addition to processing your information for order handling, we also use your data for the following purposes: to improve your shopping experience, tailor it to you personally, communicate with you about your orders, and suggest products or services that may interest you.
For this, we use available data such as email receipt and read confirmations, information about your device, internet connection, operating system, platform, the date and time of your visit, products you have viewed, and data provided by you (including automatically transmitted or generated data). We also use your purchase history.
You may object at any time, in whole or in part, to the use of your personal data for marketing purposes. This objection incurs no charges other than those based on basic rates. A simple message in text form (e.g., email or letter) using the contact information listed under section 1 is sufficient.
Newsletter
To send our newsletter, we use the email address you provided and require your confirmation that you, as the owner of the email address, agree to receive it. If you later decide you no longer wish to receive newsletters, you may unsubscribe at any time without incurring any costs other than standard transmission rates. A simple message (e.g., email or letter) is sufficient, and you will also find an unsubscribe link in every newsletter.
Product Recommendations by Email
If you have made a purchase at Displaylager.eu, you will regularly receive product recommendations by email. These are sent regardless of whether you subscribed to our newsletter. The recommendations are based on your previous purchases and are meant to inform you about products that might be of interest.
If you do not wish to receive product recommendations or any promotional messages from us, you can opt out at any time at no cost other than the basic rates. A simple message (e.g., email or letter) is sufficient. An unsubscribe link is also included in every such email.
Banner Advertising
We also use data collected during your visit to show you banner ads. These are ads shown on third-party websites, typically using cookies or pixels. Our goal is to make our advertising more relevant and appealing, so you mainly see products you have previously viewed or similar items (retargeting). All banner advertising is done using pseudonymous data—no personally identifiable data like names or email addresses is stored in the cookies.
Competitions, Market Research, and Surveys
We use your data in competitions to notify winners and promote our offers. Detailed information is provided in the specific competition terms. We also use your data for market and opinion research. The information collected is not used for advertising purposes. You will find detailed explanations (especially about analysis of your responses) as part of the individual surveys or where you submit your information.
Survey responses will not be shared with third parties or made public.
You may object at any time, in whole or in part, to the use of your data for market research or surveys. This objection incurs no charges other than those based on basic rates. A message in text form (e.g., email or letter) is sufficient. An unsubscribe link is also included in all survey-related emails.
Log Statistics
We use analytics tools to gather data about our visitors’ behavior on the site to create statistical overviews.
In order to process your order on our website, you must register with the following information:
Name
Address
Phone number
Email address
These details are used solely to fulfill and deliver your order. Your customer information is not stored in encrypted form. We do not transmit your information through our network in encrypted form. We do not share or sell your information to third parties.
Your personal data will be recorded and stored on our server for up to 5 years. According to the Danish Data Protection Act, you have the right at any time to request access to the information Displaylager.dk has registered about you. If you wish to object to this registration or request access, please contact: sales@displays-lager.com.
Displaylager.dk cannot be held liable for:
- Obligations that are not fulfilled due to external factors such as force majeure, fire, strikes, lockouts, blockades, etc.
- Operational losses caused by defects or errors in your order or delivery.
If you are a consumer and wish to file a complaint about your purchase, please contact our customer support at 70209096 or by email at sales@displays-lager.com. If we are unable to find a solution together, you can submit a complaint to:
Center for Complaint Resolution
Nævnenes Hus
Toldboden 2
8800 Viborg
www.forbrug.dk
https://naevneneshus.dk
To file a complaint, the item or service in question must have cost at least DKK 1,100 and no more than DKK 100,000. A fee is charged for complaint handling.
If you reside in an EU country other than Denmark, you can submit a complaint via the EU Commission’s online dispute resolution platform: https://ec.europa.eu/odr
General Information
Name: Displaylager.eu
Legal Name: Displaylager.dk A/S
Legal Form: A/S (Public Limited Company)
VAT Number: DK24213110
Address: Solbakken 22, 6500 Vojens
Warehouse Address: Solbakken 22, 6500 Vojens
Email: sales@displays-lager.com
Phone: 004570209096
Terms and Conditions Last Updated: 23-04-2025
STANDARD WITHDRAWAL FORM
(This form must only be completed and returned if the right of withdrawal is exercised)
To:
Displaylager.dk
Solbakken 22
6500 Vojens
Email: salg@displaylager.dk
I hereby notify you that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:
Ordered on: _________________ Received on: _________________
Consumer’s name:
_________________________________________________________________
Consumer’s address:
_______________________________________________________________
Consumer’s signature: _________________________________________
Date: _________________
(only if the contents of the form are submitted on paper)
Introduction
When you visit our website, information about you is collected and used to customize and improve our content and increase the value of the advertisements displayed. If you do not want information to be collected, you should delete your cookies (go to your browser settings and delete them under internet options) and refrain from further use of the website. Below, we explain what information is collected, its purpose, and which third parties have access to it.
Cookies
This website uses “cookies,” which are text files stored on your computer, mobile device, or similar, to recognize your device, remember settings, perform statistics, and target ads. Cookies cannot contain harmful code such as viruses.
It is possible to delete or block cookies. However, if you do so, ads may become less relevant and appear more frequently. Additionally, some website functions may not work properly, and certain content may become inaccessible.
Personal Data
General: Personal data is any information that can be attributed to you in some way. When you use our website, we collect and process several such types of data—for example, through general access to content, newsletter subscriptions, participation in competitions or surveys, user or subscriber registration, use of other services, or purchases made via the website.
We typically collect and process the following types of information: a unique ID, technical data about your computer, tablet, or mobile phone, your IP address, geographical location, and the pages you click on (interests). If you provide explicit consent and enter the information yourself, we also process your name, phone number, email, address, and payment details—typically in connection with creating a login or making a purchase.
Security
We have implemented technical and organizational measures to prevent your data from being accidentally or unlawfully deleted, published, lost, degraded, accessed by unauthorized persons, misused, or otherwise processed in violation of the law. We are a secure site and part of Online Tryghed’s trusted websites.
Purpose
The data is used to identify you as a user, display advertisements most likely to be relevant to you, register your purchases and payments, and deliver the services you have requested, such as newsletters. Additionally, the data is used to optimize our services and content.
Data Retention Period
Data is stored for as long as permitted by law and deleted when no longer necessary. The duration depends on the nature of the information and the reason for storage, so it is not possible to provide a general timeframe for deletion.
Disclosure of Information
Data about your website use, the ads you view or click on, geographic location, gender, age segment, etc., may be disclosed to third parties if such information is available. See the “Cookies” section above for details on third parties. The data is used to target advertising.
We also use third parties for data storage and processing. These parties process data solely on our behalf and are not permitted to use it for their own purposes. Disclosure of personal data such as name and email address will only occur with your consent. We only use data processors within the EU or countries that provide adequate data protection.
Collection, Processing, and Use of Sensitive Personal Data We collect, store, and process your data to fulfill your purchase, including subsequent services (e.g., “My Preferences”), technical administration, internal marketing, and prevention of criminal activities or fraud. Your sensitive personal data is only shared with third parties where legally permitted—for example, for agreement execution, billing, marketing purposes, or where you have given prior consent.
As part of order processing, the service providers we use (e.g., shipping companies, logistics firms, banks) receive the necessary data to fulfill the order. These providers may only use the data for their tasks and not for any other purpose.
Use of Your Data for Marketing Purposes In addition to processing your data for order fulfillment at Displaylager.dk, we also use your information for the following purposes:
- To continuously improve your shopping experience and make it more user-friendly and personalized
- To communicate with you about your orders, specific products, or marketing campaigns
To recommend products or services that may interest you
We use available information such as email delivery and read confirmations, data about your device and internet connection, operating system, platform, visit date and time, products viewed, and information provided by you (including automatically transmitted or generated data). We also use your order history.
You can object at any time, in full or in part, to the use of your sensitive personal data for marketing purposes. This does not involve any costs beyond standard transmission rates. A simple message in text form (e.g., email or letter) to the contact details listed under Section 1 is sufficient.
Newsletter
To send our newsletter, we use the email address you have provided, and we require confirmation that you, as the owner of the email address, agree to receive it. If you later no longer wish to receive newsletters from us, you can unsubscribe at any time without incurring any costs other than standard transmission charges. A message in text form (e.g., email or letter) using the contact details provided is sufficient. Naturally, an unsubscribe link is also included in every newsletter.
Product Recommendations via Email
If you have made a purchase at Displaylager.dk, you will regularly receive product recommendations from us by email. These recommendations are sent regardless of whether you have subscribed to our newsletter. Our goal is to inform you about products from our offerings that may interest you based on your recent purchases.
If you do not wish to receive product recommendations or any advertising-related messages at all, you can unsubscribe at any time without incurring any costs beyond basic transmission charges. A message in text form (e.g., email or letter) using the contact information is sufficient. Naturally, you will also find an unsubscribe link in every email.
Banner Advertising
We also use the information collected during your visit to display banner advertisements. These ads appear on third-party websites, typically using cookies or pixels. Our goal is to make our advertising more useful and relevant, so you will primarily see ads for products you have already viewed on our site or similar products (so-called retargeting).
We only work with pseudonymized data for banner advertising—plain-text personal information (e.g., your name or email address) is not stored in cookies.
Competitions, Market Research, and Surveys
For competitions, we use your data to notify you of any winnings and to promote our offers. Detailed conditions are outlined in the specific competition terms.
We also use your data for market research and opinion surveys. The information collected through such research is not used for advertising purposes. You will find more detailed information (especially regarding analysis of your responses) within the respective survey or form.
Your responses to surveys are not shared with third parties or made public. You may object, in full or in part, to the use of your data for market research and surveys at any time without incurring costs beyond standard transmission rates. A message in text form (e.g., email or letter) is sufficient. An unsubscribe link is also included in all survey-related emails.
Access and Complaints
You have the right to request information about what personal data we process about you. You may also object at any time to the use of your data or withdraw your consent to data processing. If the information we process about you is incorrect, you have the right to have it corrected or deleted.
Requests should be sent to: info@displaylager.dk If you wish to lodge a complaint about our processing of your personal data, you can also contact the Danish Data Protection Agency.
General Cybersecurity
If you are interested in security and privacy in relation to your online activity, it’s important to be aware of cybersecurity. Read more about the importance of cybersecurity [here].
The website is owned and operated by:
Displaylager.eu
Solbakken 22
6500 Vojens
Phone: +45 7020 9096
Email: sales@displays-lager.com
